Shipping Policy

Effective Date: January 7, 2025

At PowerXSuri, we strive to provide our customers with a smooth and reliable shipping experience. This Shipping Policy outlines the terms and conditions regarding how we process and deliver your orders. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Methods

We offer various shipping methods to ensure that your products are delivered promptly and securely. The available shipping options will be displayed at checkout, allowing you to select the one that best fits your needs. Shipping times and costs vary based on the method chosen, your location, and the size/weight of your order.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days. Business days are Monday through Friday, excluding public holidays.
  • During peak seasons or promotional events, processing may take longer, but we will notify you of any significant delays.

3. Shipping Timeframes

  • Standard Shipping: Delivery times typically range from 5 to 7 business days depending on your location.
  • Expedited Shipping: Delivery times typically range from 2 to 3 business days.
  • Priority Shipping: If available, this option may offer next-day delivery or 2-day delivery, depending on your location.

Please note that delivery times are estimates and are not guaranteed, as delays may occur due to weather conditions, third-party carriers, or other unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method, destination, and the weight of your order. If any promotional discounts or offers are available (such as free shipping), they will be applied automatically at checkout.

5. Delivery Areas

We currently ship only within the United States. We do not offer international shipping at this time. Shipping to U.S. territories or military addresses (APO/FPO/DPO) may have extended delivery times.

6. Shipping Carrier

We partner with trusted carriers, including USPS, FedEx, and UPS, to deliver your orders. The specific carrier used for your order will depend on your shipping method and location.

7. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use the tracking number to monitor your order’s progress and estimated delivery date. Please allow up to 24 hours for tracking information to update after your order has been shipped.

8. Shipping Address

  • You are responsible for providing accurate and complete shipping information, including your name, address, city, state, zip code, and phone number. Please double-check this information before completing your order.
  • If the shipping address is incorrect or incomplete, we may not be able to deliver your order. In such cases, you will be responsible for any additional shipping fees incurred to correct the delivery information or resend the package.

9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately. We will assist in filing a claim with the shipping carrier (if applicable) and provide solutions such as replacement or refund, depending on the circumstances.

  • Lost Packages: If your package has not been delivered within the estimated time frame, please allow an additional 5 business days before contacting us. We will work with the carrier to investigate and resolve the issue.
  • Damaged Packages: If you receive a damaged package, please contact us within 48 hours of receiving the product. Please provide images of the damaged item(s) and packaging to help us process your claim quickly.

10. Order Issues or Delays

While we aim to ship your order promptly, there are occasional delays due to factors outside of our control, such as carrier delays, extreme weather, or high-volume periods. In such cases, we appreciate your patience. If your order is delayed significantly, we will notify you as soon as possible.

11. Changing Your Shipping Information

Once an order has been processed and shipped, we are unable to change the shipping address. If you need to update your shipping address before the order ships, please contact us immediately at info@powerxsuri.com or call (956) 831-0558. However, we cannot guarantee that any changes will be made before your order is shipped.

12. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or the nature of the items (e.g., hazardous materials). If any item in your order is restricted, we will contact you to discuss alternative solutions, such as canceling the item or offering a different shipping option.

13. Free Shipping Promotions

From time to time, we may offer free shipping promotions on eligible orders. Free shipping offers are typically available only within the continental U.S. (excluding Alaska and Hawaii) and are subject to specific terms, which will be detailed during the checkout process.

14. Contact Us

If you have any questions or concerns about your order or shipping, please feel free to contact our customer support team. We are here to help!

  • Email: info@powerxsuri.com
  • Phone: (956) 831-0558
  • Address: Po Box 3163, Brownsville, Texas (TX), 78523, United States

We appreciate your trust in PowerXSuri and are committed to ensuring your orders are shipped safely and efficiently.

Thank you for shopping with us!