Refund and Returns Policy
Effective Date: January 7, 2025
At PowerXSuri, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns process to make things right.
1. Return Eligibility
You may return most new, unopened items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Any tags or seals must be intact and not removed or damaged.
- You must provide a proof of purchase, such as an order confirmation email or receipt.
2. Non-Returnable Items
Certain products are non-returnable due to hygiene and safety reasons. These include:
- Baby clothing and accessories that have been worn or used.
- Personalized items or products made to your specifications.
- Items marked as final sale or non-returnable on the product page.
3. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@powerxsuri.com or call (956) 831-0558 to request a return authorization. Please provide your order number and the reason for the return.
Return Instructions: Once your return request is approved, we will send you detailed instructions on how to return the item, including the return address and any required forms.
Ship the Item Back: Pack the item securely in its original packaging, including any accessories, manuals, or documents that came with it. Ship it to the address provided by our customer service team.
4. Return Shipping Costs
- Return Shipping Fee: The customer is responsible for the cost of return shipping unless the item is defective or damaged upon receipt.
- Free Returns: In some cases, we may offer free return shipping for certain items, such as defective or damaged goods. This will be specified when you contact our customer service team.
5. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
6. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange an exchange. If the item you are requesting is out of stock, we will issue a refund instead.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return, exchange, or refund depending on the situation. In this case, we will cover the return shipping costs.
8. Late Returns
Returns received after the 30-day return period may not be eligible for a refund or exchange. We reserve the right to refuse returns that do not meet our policy guidelines.
9. Contact Us
If you have any questions or concerns about our refund and returns policy, or if you need assistance with a return, please reach out to our customer service team:
- Email: info@powerxsuri.com
- Phone: (956) 831-0558
- Address: Po Box 3163, Brownsville, Texas (TX), 78523, United States
We appreciate your business and want to ensure that your shopping experience with PowerXSuri is a positive one! Thank you for choosing us for your baby product needs.